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Cochlear Americas Service Agreement
NEW! Cochlear service agreements are now available for purchase online!
If you have ever worried about your sound processor not working after your warranty expires, a Cochlear Service Agreement* may be the answer. Cochlear understands that being without sound is frustrating for our recipients and that is why we offer Service Agreement coverage - so that you can have the best possible assurance of uninterrupted hearing. With several options to choose from, you’re sure to find the plan that’s right for your hearing lifestyle. Now it’s even easier to purchase a Service Agreement any time after your warranty expires. Click here for information on your waranty.
Why would I need a Service Agreement?
If your processor malfunctions after your warranty period has expired, you may be faced with equipment repair fees. Cochlear’s new Service Agreements protect your external system and free you from worry about problems like unexpected repairs, loss or theft of your external system and remembering to order batteries and other maintenance supplies.
And now with new Service Agreement plan options, you have more choices on the level of protection you can get for your external system. For example, if you’re a bilateral recipient, we offer a 2-processor coverage option designed specifically for those who have two sets of external equipment in constant use. And if you’re the parent of a recipient, you already know that kids can be hard on their external equipment. Service Agreements can provide a little extra piece of mind when it comes to additional repair fees and “off air” time for your child.
Your Service Agreement acts like insurance for your external system because repairs are covered and the cost of the agreement can be planned into your budget in advance. Having a Service Agreement allows you to protect your investment and support your hearing lifestyle.
What is covered under a Service Agreement?
Your sound processor, controller, headset components and cable coils are all covered under a service agreement. Below is a chart that summarizes this information.
| Nucleus Equipment | Covered by Service Agreement |
|---|---|
| Sound Processor(s) | YES |
| Controller(s) | YES |
| Headset Component(s) | YES |
| Cable Coils | YES |
Cochlear’s Service Agreements do not cover batteries or accessory cables, unless otherwise provided by the plan you selected.
Am I eligible for a Service Agreement?
All recipients in the U.S. and Canada are eligible for these Service Agreement plans except those who are on Medicare Part B. Medicare covers repair and replacement services, therefore you are already covered and do not need to purchase a Service Agreement. If you are a Medicare beneficiary and aren’t sure if your repairs are covered, please call Cochlear’s reimbursement department at 1-800-633-4667.
What external equipment can I cover with a Service Agreement?
Cochlear is offering Service Agreement coverage for SPrint™, ESPrit™ 3G and Freedom™ systems. 
When can I purchase my Service Agreement?
A Service Agreement can now be purchased for any eligible external system that is approaching warranty expiration or has a warranty that is already expired. If your system is approaching warranty expiration, a Service Agreement form will be mailed to you 90 days prior to the expiration date. If you’re not sure if you are under warranty, please call Customer Service at 1-800-523-5798 and we can help you determine the status of your current external equipment.
What are the Sevice Agreement an options and pricing?
There are three 12-month plans to choose from, plus an Advance Processor Purchase option. The three plan options offer different levels of coverage, ranging from basic repair/replacement services to a worry-free Complete Care Maintenance Plan.
Service Agreement Plan A
Includes:
- Repair and/or replacement of external equipment that is not functioning due to normal wear and tear
- Annual Preventative Exchange program*
Service Agreement Plan A provides you with fast, expert repairs by Cochlear’s own trained technicians. With this plan you can be assured that when your processor, controller or headset isn’t working properly you’ll receive fast and responsive repair or replacement service with free shipping so that hearing interruptions are minimized.
The Annual Preventative Exchange option is an extra benefit that gives you more control over when your processor is “off air.” Once over the course of the 12-month Service Agreement you’ll have the opportunity to send your processor in for a preventative exchange, instead of waiting for a needed repair. The exchange can take place at any time over the agreement period, so you have the flexibility to determine what works best for your schedule.
*Preventative exchange feature is for processors only and exchanges your existing processor for a refurbished processor
| Service Agreement Plan A | One System* | Two Systems** | Additional Systems (each) | |
|---|---|---|---|---|
| 12-Month Agreement | Paid in Full Plan | $625 | $1095 | $205 |
| Payment Program - Monthly Payments | $58 / month | $101 / month | $19 / month | |
Service Agreement pricing is available in the U.S. and Canada only, and is subject to applicable taxes and additional terms and conditions. Cochlear reserves the right to amend or change the conditions of this offer.
* One system includes: 1 Sound Processor; 1 Controller (if applicable); 1 Headset
** Two systems includes: 2 Sound Processors; 2 Controllers (if applicable); 2 Headsets
Includes all services listed in Plan A, plus:
- Loss/theft/accidental damage coverage* (limited to one claim per 3 year period)
- Access to Cochlear’s troubleshooting services
Service Agreement Plan B expands Cochlear’s coverage options to offer you more choices and extra peace of mind. Our new theft, loss and accidental damage coverage allows you to purchase complete protection for your external equipment – all in one convenient place. If it’s lost, stolen, chewed up by the dog, melted in the car or just simply isn’t working the way it should, you can relax because you’re covered.
And when it comes to the performance of your external device, it’s nice to be able to talk through problems with an expert. Cochlear’s live troubleshooting services provide easy access to Cochlear representatives that can help you work out external equipment problems, and possibly prevent an extra trip to the audiologist.
*Theft/loss/accidental damage coverage is limited to 1 claim per system component per 3 year period. Claims will be honored only if current Service Agreement is in place. Coverage includes theft, loss or damage due to misuse, negligence, accident or disaster. All claims require a claim form to be filled out by recipient’s audiologist and a police report or notarized letter substantiating theft, loss or damage if police report isn’t obtainable.
| Service Agreement Plan B | One System* | Two Systems** | Additional Systems (each)*** | |
|---|---|---|---|---|
| 12-Month Agreement | Paid in Full Plan | $885 | $1570 | $205 |
| Payment Program - Monthly Payments | $82/month | $144/month | $19/month | |
Service Agreement pricing is available in the U.S. and Canada only, and is subject to applicable taxes and additional terms and conditions. Cochlear reserves the right to amend or change the conditions of this offer.
* One system includes: 1 Sound Processor; 1 Controller (if applicable); 1 Headset
** Two systems includes: 2 Sound Processors; 2 Controllers (if applicable); 2 Headsets
***Additional system coverage is for repair/replacement coverage only
Includes all services listed in Plan B, plus:
- 1 case of Power One Implant Plus disposable batteries (300 cells)
- 1 Freedom rechargeable Lithium Ion battery cell
- 1 AA rechargeable kit (one charger and 6 rechargeable cells) plus 8 disposable AA cells
- 1 AAA rechargeable kit (one charger and 6 rechargeable cells) plus 8 disposable AAA cells
- A 1-year supply* of Dry-Brik desiccant (6 bricks) for use with Dry & Store drying units
The Complete Care Maintenance Plan provides everything you need to keep your processor on-line and well-maintained, all with one easy agreement. A year’s worth of batteries and Dry Brik desiccant will be sent to you automatically at the start of the agreement period, so you won’t have to worry about running low and not reordering in time.
*Since use varies by recipient, the batteries and desiccant provided with this plan may not last a full year.
| Service Agreement Plan C | One System* | Two Systems** | Additional Systems (each)*** | |
|---|---|---|---|---|
| 12-Month Agreement | Paid in Full Plan | $1065 | $1910 | $205 |
| Payment Program - Monthly Payments | $98/month | $176/month | $19/month | |
Service Agreement pricing is available in the U.S. and Canada only, and is subject to applicable taxes and additional terms and conditions. Cochlear reserves the right to amend or change the conditions of this offer.
* One system includes: 1 Sound Processor; 1 Controller (if applicable); 1 Headset
** Two systems includes: 2 Sound Processors; 2 Controllers (if applicable); 2 Headsets. Two system coverage includes batteries and Dry-Brik desiccant for two systems. No exchanges or substitutions will be accepted.
***Additional system coverage is for repair/replacement coverage only
Advance Processor Purchase Plan
The Advance Processor Purchase option provides the convenience of a Service Agreement on your existing external equipment now, and the benefit of receiving the latest processor technology in two years. With this plan you will enjoy five worry-free years of continuous coverage* on your external equipment.
The Advance Processor Purchase plan offers 2 years of coverage under Service Agreement Plan A, B or C. At the end of the coverage period, you will receive one new external device consisting of one sound processor, one controller and one cable coil with magnet. Your new replacement device will be the newest compatible technology available. If you choose the payment program on this plan, all 24 monthly payments must be received before the replacement device will be shipped to you.
*2 year Service Agreement plus 3 year manufacturer’s warranty
| Paid in Full Plan | Monthly Payment Plan | ||
|---|---|---|---|
| Plan A | Plan A | ||
| One System | $6050 | One System | $279/month |
| Two Systems | $6990 | Two Systems | $322/month |
| Additional Systems | $410 | Additional Systems | $19/month |
| Plan B | Plan B | ||
| One System | $6570 | One System | $303/month |
| Two Systems | $7940 | Two Systems | $366/month |
| Additional Systems | $410 | Additional Systems | $19/month |
| Plan C | Plan C | ||
| One System | $6930 | One System | $319/month |
| Two Systems | $8620 | Two System | $397/month |
| Additional Systems | $410 | Additional Systems | $19/month |
Service Agreement pricing is available in the U.S. and Canada only, and is subject to applicable taxes and additional terms and conditions. Cochlear reserves the right to amend or change the conditions of this offer.
Family Plan
Includes:
- Repair and/or replacement of external equipment that is not functioning due to normal wear and tear
- Access to Cochlear's troubleshooting services
- Annual preventative service
- An opportunity to customize additional benefits to best meet your family's needs
| Family Plan | ||
|---|---|---|
| 12-Month Agreement | Paid in Full Plan | $2,000 |
| Monthly Payment Plan | $185 / month | |
Family Plan
Theft/Loss/Accidental Damage Coverage
Our theft, loss and accidental damage coverage allows you to purchase complete protection for your external equipment . Claims are limited to one per system component per three-year period.
Add Theft/Loss/Accidental Damage Coverage for an additional fee
| Family Plan Theft/Loss/Accidental Damage Coverage | One System | Two Systems | |
|---|---|---|---|
| 12-Month Agreement | Paid in Full | $250 | $500 |
| Monthly Payment Plan | $23 / month | $46 / month | |
It’s easy to keep yourself protected with Cochlear’s Service Agreements. Simply select the plan that works for you and visit the Cochlear Store to place your purchase. If you need more information, we’re here to answer your questions about existing equipment coverage, plan features, payment options and more. Give us a call at 1-800-523-5798 (V/TTY) or email us at serviceagreement@cochlear.com.
So don’t delay. Join thousands of other Nucleus recipients who have peace of mind with Service Agreement coverage.
